Refund Policy

This Refund Policy explains when you may be eligible for a refund of subscription fees paid to Tally Crow (“we”, “us”, or “our”). It applies to paid Basic and Pro subscriptions purchased through our website and should be read together with our Terms of Service.

Try before you pay

Tally Crow offers a Free plan, so you can explore the Service before spending anything. No credit card is required to start, and you can stay on the Free plan for as long as you like. We encourage you to make full use of it to decide whether Tally Crow is right for you before you subscribe to a paid plan.

Subscription fees

Paid subscriptions are billed in advance via Stripe on a monthly or annual basis, depending on the plan you choose. You can cancel at any time from your account settings; when you cancel, your subscription remains active until the end of the current billing period and does not renew. Cancelling does not, by itself, generate a refund for the current period.

Monthly plans

Because you can cancel at any time and keep access to paid features until the end of the period you have already paid for, we generally do not provide refunds for monthly subscription fees, including for partially used months.

Annual plans

If you have paid for an annual subscription, you may request a refund within 14 days of the initial charge. After 14 days, annual fees are non-refundable for the remainder of the term, but you may cancel at any time to stop the subscription from renewing.

Duplicate or incorrect charges

If you have been charged in error, charged more than once for the same period, or charged after cancelling, contact us with your account email and the date of the charge. Where we confirm an incorrect charge, we will refund it in full.

Refunds at our discretion

Outside your statutory rights and the cases above, any refund is entirely at our discretion, decided case by case, and is not guaranteed.

Your statutory rights (EU/EEA consumers)

If you are a consumer in the EU or EEA, you may have a statutory right to withdraw from a purchase within 14 days. Where you ask us to begin providing a paid subscription during that period, you acknowledge that you may lose the right of withdrawal once the service has been fully provided, or on a pro-rated basis for the portion already provided. Nothing in this policy limits any non-waivable rights you have under applicable consumer law.

How refunds are issued

Approved refunds are made through Stripe to your original payment method. It may take a number of business days for the amount to appear, depending on your bank or card provider.

How to request a refund

To request a refund, email us at info@tallycrow.com from the email address associated with your account, including your plan and the date of the charge. Please allow us a few business days to respond.

Changes to this policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated revision date.

Contact

Questions about this Refund Policy? Email info@tallycrow.com.